Privacy Policy

Last Updated: 23rd June 2026

1. Who We Are

Golden Eagle is a pub, live music venue, and accommodation located at 18 Castle Street, Chester, CH1 2DS. We are the data controller responsible for any personal information collected through this website. If you have any questions about this policy or how we handle your data, please contact us at info@thegolden-eagle.co.uk.

2. What Information We Collect

We may collect the following types of personal information when you interact with our website:

Contact information — your name, email address, and any message content submitted via our contact form.
Booking information — name, contact details, and payment information collected by eviivo when you make a room reservation. eviivo acts as a separate data controller for booking transactions; please refer to eviivo’s own privacy policy for details.
Usage data — anonymised information about how you use this website, including pages visited, time spent, and device type, collected via Google Analytics 4.
Cookie data — information stored in cookies placed on your device. See our Cookie Policy below for full details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to enquiries submitted via the contact form.
To understand how visitors use our website and to improve its content and performance.
To comply with our legal obligations under UK GDPR and related legislation.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

Consent — for analytics cookies and any non-essential tracking, which you can withdraw at any time via our cookie preferences.
Legitimate interests — for processing contact form enquiries to respond to you, where your rights do not override our interests.
Legal obligation — where we are required to process data to comply with applicable law.

5. Third-Party Services

This website uses services provided by third parties who may process your data on our behalf or as independent controllers:

Google Analytics 4 — used to collect anonymised usage statistics. Data may be transferred to Google’s servers in the United States under appropriate safeguards. Google’s privacy policy: policies.google.com/privacy.
Google Tag Manager — used to manage and deploy tracking scripts on this website. No personal data is collected by Tag Manager itself.
eviivo — our booking platform. When you make a reservation, you will be redirected to or interact with eviivo’s booking system. eviivo is an independent data controller for booking transactions. eviivo’s privacy policy: eviivo.com/privacy-policy.
Google Maps — used to display our location on the Find Us page. Google may set cookies when you interact with the embedded map. Google’s privacy policy applies.

6. Data Retention

Contact form submissions are retained for as long as necessary to respond to your enquiry and for a reasonable period thereafter, unless a longer retention period is required by law. Google Analytics data is retained for 14 months by default, in line with our GA4 configuration. We do not store payment card data at any point.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data where there is no overriding reason for us to keep it.
Right to restrict processing — to ask us to limit how we use your data in certain circumstances.
Right to object — to object to processing based on legitimate interests.
Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please get in touch with us at info@thegolden-eagle.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date. We encourage you to check this page periodically.

Cookie Policy

Last Updated: 23rd June 2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on return visits and can be used to store preferences, track usage, or enable certain functionality. Cookies cannot run programmes or deliver viruses to your device.

2. Cookies We Use

This website uses the following categories of cookies:

Strictly necessary cookies — essential for the website to function. These include cookies set by Complianz to store your cookie consent preferences. These cookies do not require your consent.
Analytics cookies — set by Google Analytics 4 (via Google Tag Manager) to collect anonymised information about how visitors use this website. These are only placed with your consent.
Third-party cookies — Google Maps may set cookies when you interact with the map on our Find Us page. These are only activated with your consent.

3. Your Cookie Choices

You can change your cookie preferences at any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.